Frequently Asked Questions
Please read our FAQ before sending us a message.
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
After processing shipping is 5 – 7 days for arrival. Tracking numbers are provided by email once product is shipped.
You must contact us first before refunding your package. During Business Hours within the seven (7) day return period. Extensions must be shipped back unopened in it’s original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product.
If you received the incorrect product please contact us for correction within 7 days.